Frequently Asked Questions
Check most frequently asked questions here, if you still need help then please contact us
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To customize, simply upload a clear, high-quality photo of your pet during checkout. You can also add optional text or details if available for the product.
For the best results, choose a clear, high-resolution photo with good lighting. Avoid blurry, dark, or overly filtered images.
Our products are made from high-quality materials such as stainless steel or alloy, ensuring durability and a lasting finish. Check the product description for specific details.
Yes, some products allow you to add a name, date, or short message. Check the customization options on the product page for details.
Absolutely! You can customize each item separately during the order process. Add as many as you’d like to your cart.
Our necklaces and keychains are water-resistant but not entirely waterproof. To ensure longevity, avoid prolonged exposure to water.
Orders can only be modified or canceled within 24 hours of purchase, as customization begins shortly after. Please contact our support team as soon as possible if changes are needed.
To maintain its shine, gently clean with a soft cloth and avoid harsh chemicals or prolonged exposure to moisture.